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FREQUENTLY ASKED QUESTIONS

General

Why Feature Stairs Mono System?


We have developed the mono system, using modular high-quality components, combined with innovative manufacture and design, we are able to drastically reduce the cost, yet improve accuracy and quality of finish over conventional made to order stairs.




Where can it be installed?


The Mono System is suitable for new builds and home renovations, owing to its simple modular construction, installation is quick and non-destructive, with no onsite welding or finishing required. All our stair systems are fully test assembled before leaving the factory to ensure smooth installation on site.




Do you supply to the public and trade?


We supply both trade and public, our team is always on hand to answer questions and guide you at any stage. We've developed the Mono System to be simple, from ordering right through to installation.




Does it meet building regulations?


Absolutely, the Mono System is designed and tested to meet the standards set out in building regulations for England and Wales. We're industry experts in all things stairs.




Can it replace my existing staircase?


Yes, its ideal for home renovation projects due to its modular construction, which makes getting it in position on site much easier, without the mess and dangers of on-site welding and finishing traditionally required.




Why is it so much cheaper than others?


For many reasons, our mission is to make purchasing floating stairs simple and affordable. Being a system, we have been able to refine the order and manufacture process to dramatically cut costs, we pass these savings directly on to the customer in our keen pricing. You're buying direct, we don't employ pushy sales agents. We keep our overheads low to offer the best value.




Is your Mono system inferior to a competitor's one-off staircase?


Absolutely not. One of the many benefits of our system over a one-off design is that it is refined, tested, and proven. We source the highest quality raw materials and manufacture to strict procedures to ensure every Mono system that leaves our factory is to the same high quality we demand.




I like the Mono System design but can you make some changes for me?


Yes and no. Yes, we have many options for you to tailor the system how you'd like, including layout, paint options, handrail options, and tread finish. No, in that the basic design structure is set, but for good reason. The design has had a huge amount of research and development invested to make the ultimate stair system. It's proven and tested. Learn more about the design elements here




At what stage is it best to contact you in my project?


As early as possible, so we can advise what type of structure is required to accept the staircase.




Do you provide a measure service


Yes, if your not confident in completing our measurement forms, we offer a full survey service. Prices varies depending on location.





How to order

How do I order?


Just get in touch with us, we'll send you the relevant form to complete in order to get your personalised quote. Take a look here for the order process.





Payment & delivery

How long does it take to arrive from the point order?


We generally work to a 4 week lead time. We can give you a current lead time at the point of order. Check out our order process for more info.




I'm in a hurry, can you make it even quicker than 4 weeks?


We get asked this a lot. We'll always try our best to expedite lead time when required, please get in touch to see how we can help you.





Warranty

Do you offer a warranty?


Yes, we're proud of our products. We over-engineer them to last, in fact, we have tested each tread to carry 500 kg, and a total of 2000 kg overall on the entire stair. We offer a 5-year warranty* against manufacturer defects on every system. Naturally, there are some conditions for this, but we think you'll find them fair and reasonable. Full terms and conditions can be found here.





Technical


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